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Privacy Policy

 How we protect your privacy when you use our services

 

When you order a product from Pygmalion’s Store, we will collect some of your personal information in order to process your order. We understand that the safe and secure handling of personal information and maintenance of privacy is of utmost importance to our customers, especially given the nature of our website and the products we sell. We are committed to keeping your personal information safe and secure in line with GDPR and International best practice and doing everything we can to ensure your privacy in making use of our services.

Regarding the internal use of your personal information – members of the Pygmalion’s Store team only have access to the information they need in order to do their job. For instance, If you have a query and you contact us about it – we need to share certain details of your account with our customer liaison team, so that they can see details of your enquiry, get back to you and be effective in answering your question. After your query has been resolved, your correspondence with us will be deleted from our servers no later than 30 days later, to protect your privacy.

If you order a product from us, certain members of our team will unavoidably have access to your information in order to be able to process your order. For example, the team member who packs your order for shipping will see your name and address on the shipping label. To protect your privacy in this respect, it is a condition of the contract that we have with all members of our team that they may not make copies of, record, photograph or otherwise store or share the personal information of any customer of ours in any way, at any time. Any violation of this contact by a team member will lead to criminal prosecution.

Pygmalion’s Store is part of CWRF Ltd a company registered in England and Wales under company number 11275773 and with our registered office and main trading address at Studio 210, 134-146 Curtain Road, London, EC2A 3AR. Our VAT number is GB324 0408 45.

This Privacy Policy will explain how our organization uses the personal data we collect from you when you use our website and services.

Topics:

Pygmalion’s Store collects the following data:

  • Your name, shipping address, telephone number and email address for the purposes of fulfilling your order and providing you with tracking information when your order ships.
  • Your payment details, including billing address, for the purpose of processing your payment.
  • Your location, so that we can provide you with the version of our site that uses your local currency and language

How do we collect your data?

You directly provide Pygmalion’s Store with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our products.
  • Voluntarily complete a survey about our services or provide feedback to us via any of our contact forms or email.
  • Use or view our website via your browser’s cookies.

How will we use your data?

Pygmalion’s Store collects your data so that we can:

  • Improve your experience of using our website.
  • Process your orders and manage your account.
  • Provide customer services to you.
  • Email you with special offers on other products and services we think you might like. Email subject lines are discreet and you may unsubscribe at any time.

We share your personal information with the following third parties or categories of third parties:

  • Website services providers who help us host and administer our website;
  • email services providers
  • services providers for the purposes of delivering your orders and sending you tracking notifications about your delivery and returns services providers
  • Our other service providers and sub-contractors, including payment processors, suppliers of technical and support services, insurers, logistic providers, and cloud service providers
  • Analytics and search engine providers that assist us in the improvement and optimisation of our website.

Any third parties with whom we share your personal information are limited (by law and by contract) in their ability to use your personal information for any purpose other than to provide services for us. We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

We may also collect, use and store your personal information for the following additional reasons:

  • Dealing with any enquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes.
  • For compiling internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so.
  • To comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so;
  • To establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

We will also disclose your personal information to third parties where it is in our legitimate interests to do so to run, grow and develop our business, for instance;

  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity
  • If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets
  • In order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity
  • To protect the rights, property, or safety of Pygmalion’s Store, our staff, our customers or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection.

How do we store your data?

Pygmalion’s Store securely stores your data in an encrypted database on our server which is protected by our service providers security measures as well our own countermeasures against hacking attacks. We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures. For example, all information you provide to us is stored on secure servers and any payment transactions will be encrypted using SSL technology.

We will keep all of your data for as long as you have an active account with us. When you close your account with us, we will delete your data. If you have placed an order with us but not chosen to create an account, we will keep all of the data associated with that order until we receive a request from you to delete it.

Children

Pygmalion’s Store operates under the ‘Age of Consent’ law, By placing an order at Pygmalion’s Store, you declare that you are of the appropriate legal age to purchase the items. Terms and Conditions can be found here: http://pygmalionsstore.com/terms&conditions.html

If you are a child and we learn that we have inadvertently obtained personal information from you from our websites, or from any other source, then we will delete that information as soon as possible.

Please contact us at dop@pygmalionsstore.com if you are aware that we may have inadvertently collected personal information from a child.

Marketing

Pygmalion’s Store would like to send you information about additional products and services of ours that we think you might like. All email subject lines are discreet. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Pygmalion’s Store from contacting you for marketing purposes or giving your data to any other entity associated with CWRF Ltd.

If you no longer wish to be contacted for marketing purposes, please click the unsubscribe link that is at the bottom of any marketing email that we send.

What are your data protection rights?

Pygmalion’s Store would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that Pygmalion’s Store correct any information you believe is inaccurate. You also have the right to request Pygmalion’s Store to complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that Pygmalion’s Store erase your personal data, under certain conditions. If you choose to open an account with us, as a matter of course we automatically erase your data should you later close that account.
  • The right to restrict processing – You have the right to request that Pygmalion’s Store restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Pygmalion’s Store’s processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that Pygmalion’s Store transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer at: dop@pygmalionsstore.com 

Call or text: +44 7547 322 621

Or write to us at: Studio 210, 134-146 Curtain Road, London, EC2A 3AR

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit https://allaboutcookies.org

How do we use cookies?

Pygmalion’s Store uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Providing you with a version of our website in your local language and currency

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Pygmalion’s Store uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Pygmalion’s Store website may at times contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Pygmalion’s Store keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 December 2020.

How to contact us

If you have any questions about Pygmalion’s Store’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: dop@pygmalionsstore.com

Call or text: +44 7547 322 621

Or write to us at: Studio 210, 134-146 Curtain Road, London, EC2A 3AR

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Pygmalion’s Store has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on 0303 123 1113 or via live chat at https://ico.org.uk/global/contact-us/