How can we help?

I’ve been sent the wrong toy

DO NOT OPEN THE CLEAR PLASTIC HYGIENE BAG THAT THE TOY ARRIVED IN.
Due to the nature of the product and the associated health and safety considerations, we are unable to offer a refund on any product, under any circumstances once this hygiene bag has been opened.
Take a photograph of the product that arrived inside its hygiene bag. In particular, try to get a clear photograph of the front of the toy.
Take a photograph of the shipping label on the outside of the brown box that the product was mailed in. Make sure that your name and/or address are clearly visible in the photograph, so that we can investigate what went wrong. Alternatively, provide these in the email that you send to us.
Send your photograph(s) to wrongtoy@pygmalionsstore.com
Our team will look into it for you and get in touch to confirm the details of the order you placed. If we made a mistake, the correct toy will be shipped to you immediately. To help ensure your privacy, once a solution to the problem has been reached with you, the photos that you sent to us and your email will be deleted from the wrongtoy@pygmalionsstore.com email account and permanently deleted from our servers no later than 30 days of the resolution of the issue.

DO NOT OPEN THE CLEAR PLASTIC HYGIENE BAG THAT THE TOY ARRIVED IN.
Due to the nature of the product and the associated health and safety considerations, we are unable to offer a refund on any product, under any circumstances once this hygiene bag has been opened. If the plastic bag was damaged or open on arrival, photograph that damage as it is, without any further tampering.
Take a photograph of the product as it arrived. In particular, try to get a clear photograph of the damage.
Take a photograph of the shipping label on the outside of the brown box that the product was mailed in. Make sure that your name and/or address are clearly visible in the photograph, so that we can investigate what went wrong. Alternatively, provide these in the email that you send to us.
Send your photograph(s) to damagedonarrival@pygmalionsstore.com
Our team will look into it for you and contact the courier, if needed, who’s input may be required to resolve the issue. If the damage is our fault or the couriers a new toy will be shipped to you immediately. To help ensure your privacy, once a solution to the problem has been reached, the photos that you sent to us and your email will be deleted from the damagedonarrival@pygmalionsstore.com email account and permanently deleted from our servers no later than 30 days of the resolution of the issue.

Take a photograph of the product. In particular, try to get a clear photograph of the problem, without any further tampering.
Take a photograph of the shipping label on the outside of the package that the product was mailed in. Make sure that your name and/or address are clearly visible in the photograph, so that we can investigate what went wrong. Alternatively, provide these in the email that you send to us.
Send a description of the problem along with your photograph(s) to assistance@pygmalionsstore.com
Our team will look into it for you. To help ensure your privacy, once a solution to the problem has been reached with you, the photos that you sent to us and your email will be deleted from the assistance@pygmalionsstore.com email account and permanently deleted from our servers no later than 30 days of the resolution of the issue.

For our full returns & refund policy click here